Comments on: Does Hewlett-Packard (HP) Customer Service Always Suck?

By: Bob Mullay

Bob Mullay — Fri, 14 Oct 2011 05:28:02 +0000

My first thoughts were how do the HP customer service guys sleep at night but then I came to realize they aren't smart enough to know any better. How cheap can any company get when they hire service personnel who do not understand American English. The answers I got would make, no wait, made my 9 year old neighbor ask why they are so dumb. No more HP for me. The HP guy couldn't help me buy an HP monitor. They get a paycheck?

By: Wish I hadn't bought an HP

Wish I hadn't bought an HP — Mon, 03 Oct 2011 17:32:44 +0000

I am having a similar problem. I've had my computer for less than 30 days. I've already had to replace the hard drive. Now the wireless card is not working. After spending multiple hours on the phone, I've decided I don't want the computer. I just want to return it and get my money back. My case was escalated and a case manager was supposed to call me but didn't. I looked around for a way to bipass tech support and finally called corporate headquaters. I was then able to talk directly to a case manager. Basically, they told me the only thing they can do is send it in for repair. But they can expidite the process. The numbers I tried are: 1-281-370-0670- USA corporate headquaters for the USA- based out of texas. Also try 877-917-4380 x08. Best of luck, and give em hell.

By: Case

Case — Sun, 11 Sep 2011 15:36:38 +0000

If ycu like frustration buy an HP Laptop. Three times I have had to send my laptop back to HP. Twice they said it was fixed. It was not. I have sent it back for the THIRD time with implicit instructions that I did not want it back. I went to the Future Shop who told me that they DO NOT RECOMMEND HP. HP is selling off its PC arm. Buying an HP laptop will allow you to see how high your blood pressure and pulse rate will go. If you like junk, be my guest.

By: don bates

don bates — Tue, 03 May 2011 07:18:24 +0000

downloaded hp ck up. an hour later mouse would move but would not click. call hp tech support said warranty expired 11 days ago. I told him I was looking at a paid receipt dated 3/8/11 with extended waranaty. ah yes i see it now. wrong warranty. it is for a notebook not a laptop. although warranty was purchased in reponse to hp email to me that my warranty was soon expiring. i pd for it and now when i need it i was offered a refund because hp sent wrong warranty. 49 dollars to fix computer and 250 to send it in if needed. 3 hours alter after 30 minutes holding 2 times. hp not honor warranty purchased. never use hp again nor will i recx. hp to any school systems. nno agent at livel one or two has the initiative to act on behalf of customer. never download anything from hp. forget warranties. buy another manafacturer's product. In 66 years in the few complaints to a company have I ever been disappointed until now. do not buy hp products. will not honor written warranties. don

By: John

John — Wed, 06 Apr 2011 08:38:04 +0000

HP do not have a customer services department. They do however have a load of imbeciles that call themselves customer services and complaints department. Not one of the numererous people i spoke to have a semblence of knowledge or manners. It is all obviously reflecting on whoever the creature is that employs them and as for contacting the Chief Executive Officer or Managing Director they are simply not interested in their reputation preferring to pass all their emails back to the self same imbeciles in Complaints department. My recommendation to everyone is don't buy Hewlett Packard products and then you won't have to have any contact with this joke of a company.