I feel your pain. I had a horrible experience with my HP dv9000 series laptop. Same thing, the nVidia caused a problem with memory, motherboard, etc. The unit was literally smoking. Since I was in a bind and my extended warranty had just expired, I bought another laptop. Several months later, I overhear a conversation that mirrors my situation. The gentleman says HP is promising to repair the unit for free. I am so excited because I prefer HP and hate the VISTA pre-installed on the new machine. Long story short, my machine went bust just AFTER the two year extension from date of service for this particular problem. I do believe the problem is more widespread than HP wants to admit (I have seen the same complaints on too many message boards)If they admitted faulty equipment or software installs, then they might have to do right by their customers. I tried the on-line chat (what a joke, disconnected 3 times), calling (two 90-minute phone calls which yielded no results) and an e-mail to the CEO, Mark Hurd (got a formulaic e-mail response)The most appalling thing that I find with the whole situation is that when I asked to speak to a supervisor regarding my displeasure…I was told that "supervisors don't talk to customers, I have the authority to make this decision. The best I can do is a repair for $399.00 USD. Your machine failed outside the extension. That is really not our problem, at this point we are doing you a favor." WHAAAAT! I paid over $1400.00 USD 3 1/2 years ago for a piece of equipment (and an expensive printer/scanner/FAX at the same time) and you are doing me a favor by repairing it for about half the cost of a new computer today???!!! No thanks HP. I have told anyone I know considering a new computer or other technology not to get HP. I work for a very large university and am on a committee for new technology purchases. When we were considering replacing our computers, I told this story…and several others chimed in with similar problems. We used another product line. Bad customer service will cost them much, much business…I hope their executives have saved all those large bonuses, because if this continues the company will either fold, or they will be fired. In these economic times, bad customer service will not be excused and people WILL turn to other product lines!

I was very dissatisfied with the service and called HP directly. HP asked me to send the unit to a different address. This time the system was held at the repair facility for a month. I was told that parts were being ordered for the unit. When I received the unit back again, nothing had been done except for more damage! The unit was not fixed, The CPU that HP service had damaged remained damaged, and the same excuse for not fixing it was used – that the CPU was damaged. Again, HP service had damaged the CPU and the cause of the problem – and smoking motherboard – was ignored. Now, there was a new dent in the back of the unit, screws that were missing from the unit and that the power supply was loose.

I've never heard of such treatment. It was unacceptable for HP to damage the CPU and then blame me for it. It is unacceptable for HP to charge me more to fix the unit that it originally cost. It is unacceptable for HP to intentionally damage the CPU just so you don't have to pay for the repair of the unit. It is unacceptable for HP to say they will not fix the unit and then charge to send it back. It is unacceptable for HP charge me to send back the system after they damaged it. Also, it was just negligent for Geek Squad to keep the box, keyboard, mouse, and instructions that came along with the unit.

I want HP to fix this unit, or to give me a replacement unit. If that is not possible, I want HP to refund the money that I paid for the unit because the unit is now not usable at all. I expect a response from your office within two weeks or I will call “7 On Your Side” to make my dissatisfaction as public as I can.

You also might talk to your service folks about how to conduct business to keep your customers. But it is too late for me. Unless you make this right for me, I'll never buy a HP product again.

Being a s/w developer, i can for sure say their web site sucks and not the easiest to manuvre around. Their shipping department sucks even more, because they told fedex no signature is required on my 100$ printer and what happened fedex left it in the front of my apartment building and by the time i could reach home its not there. Though I know I cannot completely blame HP alone here, its their action that triggered this mess. I had to call Fedex and yell at a very nice fedex rep about my printer missing. But finally its happy ending because some nice guy in my complex took it and safely placed it behind the helpdesk.

I have just bought a Touch smart all in one desktop along with the wireless printer. Is is the kind of nightmare service i should expect in future? I may have to choose between mentally preparing myself or since its very early in the game- just return the whole 2000 bucks worth of things i bought.

Does anyone have personal experience with having to send in a Pavilion DV2000 due to wireless assistant failure? In the course of the repair (which happened very quickly, actually — the one good part of my story), it was sent back to me with an incorrect operating system loaded on. The BIOS page says "O/S – non-Vista." I was initially told by one of the incomprehensible off-shore techs that this meant I would need to send the computer in again because the wrong O/S was installed. For this and other reasons which I won't go into, I escalated the case. The case manager, who was arrogant and intractable, told me that the O/S issue can be resolved on my end. I have not tried yet. Does anyone have advice on whether I should push for another factory repair, or muddle on? Also, I notice that the wireless works now, but does not pick up signals as well as before, and will periodically deselect a wireless account in a way it previously did not. I am wondering now about the quality of the repair, beyond the O/S issue.

What a complete headache. It really is incredible how HP can be so arrogant in offering such crappy products and service. It goes against everything we like to imagine a (formerly) great company would stand behind. It's shameful, really. I wonder if any of these forums (and there are many!) have any effect on them.

Thanks for this forum, btw. It's been illuminating…

JOIN THE CLASS ACTION SUIT IF YOU BOUGHT A HP plasma !

HP service said $660 and no guarantee that the new part will fix it. I paid over $2000 and now I have a boat anchor. My father called this morning, his tv went out, BUT IT WAS 35 years old !!!! I told him to STAY AWAY from HP and not to expect the next one to last as long.

I will recommend to all of you that if you have a problem with any HP product and if you still, can return it to the store, do it. If not, try to fix it on a local dealer. The last option would be HP.

Do not get confused, if you want a laptop, go with Toshiba, they only make laptops and they know their product. If you want a desktop computer: Build your own unit yourself, it will last longer, with everything you really need on it and you can upgrade it anytime you want without restrictions.